Contact information

Customer Service & Contact Details

Getting in touch with BIANQUI is easy. Here you will find our support channels, hours, business identity and address, and how complaints are handled.

How to Reach Us

  • Email: info@bianqui.com — best for order questions, returns and anything that needs a written record.
  • Phone: +1 (443) 780-5739 — during support hours.
  • WhatsApp: +1 (443) 780-5739 — text us for quick questions.
  • Contact form: https://bianqui.com/pages/contact — available from the footer of every page.
  • Return form: https://bianqui.com/pages/return-form — to start a return, exchange or cancellation.
  • Mail: BIANQUI, 7137 Fairbrook Road, Baltimore, MD 21244, United States

Please include your order number in every message so we can help faster.

Business Information

  • Store: BIANQUI — bianqui.com
  • Legal owner: Breanna Christine Nichols (an individual seller)
  • Business address: 7137 Fairbrook Road, Baltimore, MD 21244, United States
  • Activity: online retail of women's handbags
  • Charges appear on your card statement as: BIANQUI.COM

Hours

We answer Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time (ET)). Expect a reply within 2 business days — often sooner, and WhatsApp is the fastest way to reach a person during those hours. Automated order confirmations, shipping updates and tracking links go out around the clock.

Complaints

If something has gone wrong, tell us — we want the chance to fix it. Send a complaint to info@bianqui.com with "Complaint" in the subject and your order number; we acknowledge it within 2 business days and aim to resolve it within 10 business days. If you remain dissatisfied, you may contact the consumer protection division of the Maryland Attorney General, the Federal Trade Commission (reportfraud.ftc.gov) or the consumer protection agency of your own state.

Accessibility Assistance

BIANQUI is working to make its website usable by people of all abilities. If you encounter a barrier, tell us at info@bianqui.com; we will assist you directly and look at how to fix the issue.

Last updated: September 25, 2026.