Terms of service

Terms of Service

These Terms of Service ("Terms") govern your access to and use of bianqui.com (the "Site") and every purchase you make from BIANQUI ("we", "us"). Please read them carefully. By using the Site or placing an order you agree to these Terms, to our Return and Refund Policy, our Shipping Policy and our Privacy Policy, which are incorporated by reference. If you do not agree, please do not use the Site.

1. Who We Are

The Site is operated by Breanna Christine Nichols, an individual seller engaged in online retail of women's handbags. Business address: 7137 Fairbrook Road, Baltimore, MD 21244, United States. Email: info@bianqui.com. Phone: +1 (443) 780-5739. WhatsApp: +1 (443) 780-5739. Customer support hours: Monday to Friday, 9:00 AM – 6:00 PM, Eastern Time (ET).

2. Age Requirement

Purchases may only be made by persons aged 18 or over who can lawfully enter into contracts. This Site is not intended for children under the age of 13, in line with the Children's Online Privacy Protection Act, and we do not knowingly collect their data. When you place an order you confirm that the information you provide is accurate and that you are authorized to use the chosen payment method.

3. Shipping

Delivery is available to the United States. Processing takes 1 business day, then 8–15 business days with Economy Shipping (USD 8.99; free from USD 149) or 7–11 business days with Fast Shipping (USD 30.95). Tracking is provided for every shipment. Should a shipment be delayed beyond the promised date, we tell you in advance and you may cancel free of charge for a full refund, as required by the FTC Mail, Internet, or Telephone Order Merchandise Rule. Our Shipping Policy contains the complete terms and forms part of this agreement.

4. Placing an Order

When you complete checkout you make an offer to purchase the items in your cart. We confirm receipt by email and accept the offer by dispatching the goods; until then either party may cancel. We reserve the right to refuse an order — for example if a product is out of stock, a price was displayed incorrectly, our fraud checks are not satisfied, or the delivery address is outside our shipping regions — and in that case we refund you in full within 7 business days. Quantity limits may apply to some products.

5. Pricing

Prices are quoted in USD and can change without notice, but the price you see when you order is the price you pay. Applicable taxes (calculated at checkout based on the shipping address) and any shipping charge appear at checkout before payment, so the final total is always visible before you commit. Promotional "was" prices are genuine prior prices. Should an obvious pricing mistake occur, we are not obliged to sell at the wrong price: we will tell you and let you decide whether to proceed.

6. Returns and Cancellation

You may cancel an order free of charge before the order ships and return most items within 90 days of delivery for a refund or exchange. Items must be unused and in their original packaging; certain products are non-returnable for hygiene or legal reasons. Returns are free — we cover return shipping. Returns are sent to 7137 Fairbrook Road, Baltimore, MD 21244, United States. Approved refunds are issued 5–10 business days after we receive and inspect the item to the original payment method, and refunds for cancelled orders within 7 business days. Damaged, defective or incorrect items are replaced or refunded at our cost. The complete Return and Refund Policy is part of these Terms and is presented to you before checkout.

7. How You Pay

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay and Shop Pay. Payments are processed securely by Shopify Payments (powered by Stripe); we do not store full card numbers on our servers. Your card is charged when the order is placed. The charge appears on your statement as BIANQUI.COM. If a charge is declined, or our payment provider's fraud screening flags the order, we may ask you for additional verification or cancel the order. If you believe a charge is incorrect, please contact us before contacting your bank — most issues are resolved within a business day.

8. Content Ownership

All content on the Site — text, product descriptions, photographs, graphics, logos and the BIANQUI name — is owned by or licensed to us and is protected by copyright and trademark law. You may view and print pages for personal, non-commercial use only. Reproducing, distributing or using our content for any other purpose without written permission is prohibited. If you believe content on the Site infringes your rights, email info@bianqui.com with the details and we will respond promptly.

9. Descriptions and Images

We make every effort to describe products accurately and to show them as they are. Colors may vary slightly with your screen settings, and dimensions are approximate unless stated as exact. Our products are unbranded, generic items sourced from selected manufacturers; any brand names appearing in descriptions are for compatibility reference only and do not indicate affiliation. Product availability is not guaranteed until an order ships; if an item becomes unavailable we contact you with the options of waiting, a substitute or a full refund. We do not use false scarcity or countdown claims.

10. Use of the Site and Customer Reviews

Use the Site lawfully and in good faith: no fraudulent or unauthorized orders, no attempts to breach security, no automated scraping, no abuse of discounts. Reviews on our product pages come from customers who bought the product; we take reasonable steps to verify them and never commission fake reviews. Content you submit must be truthful and yours; you allow us to publish it and we may remove anything inappropriate.

11. Limited Warranty and Disclaimer

We provide the limited warranty set out in our Return and Refund Policy. Except for that warranty, and to the fullest extent the law allows, we make no other express warranties, and implied warranties of merchantability and fitness for a particular purpose are limited to the duration of the limited warranty. Note: Maryland does not permit limitation of implied warranties in consumer transactions, and nothing here limits them for Maryland customers. Some states do not allow such limitations, so they may not apply to you; this warranty gives you specific legal rights and you may have others that vary by state. Consistent with the Magnuson-Moss Warranty Act, nothing in these Terms disclaims implied warranties while a written warranty is in effect.

12. Limitation of Liability

To the fullest extent permitted by law, BIANQUI and its owner are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits or data, arising from your use of the Site or any product, and our total liability for any claim related to an order is limited to the amount you paid for that order. This limitation does not apply to liability that cannot be excluded by law, including liability for death or personal injury caused by negligence, for fraud, or under mandatory consumer protection statutes. Some jurisdictions do not allow the exclusion of certain damages, so parts of this section may not apply to you.

13. General Provisions

We may update these Terms from time to time; the version in force when you place an order applies to that order, and the current version is always available on the Site with its "last updated" date. If any provision is found unenforceable, the remainder continues in effect. Our failure to enforce a provision is not a waiver. These Terms, together with the policies incorporated by reference, are the entire agreement between you and us regarding the Site and your purchases. You may not assign your rights under these Terms; we may assign ours to a successor of the business.

14. Law and Disputes

These Terms and any purchase are governed by the laws of the State of Maryland and applicable U.S. federal law, without regard to conflict-of-law rules, and by the Maryland Consumer Protection Act, Md. Code, Com. Law § 13-101 et seq. where it applies. Please contact us first at info@bianqui.com: almost every issue is resolved by our support team within a few days. Arbitration agreement. If a dispute cannot be resolved informally within 30 days, you and we agree that it will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its consumer rules, rather than in court, except that either party may bring an individual claim in small claims court. Class action waiver: claims may be brought only in an individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. You may opt out of this arbitration agreement by emailing us within 30 days of your first purchase. This section is governed by the Federal Arbitration Act. Nothing in this section prevents you from filing a complaint with the consumer protection office of your state attorney general or with the Federal Trade Commission.

15. Questions About These Terms

We are happy to help with anything in these Terms. Email info@bianqui.com, message +1 (443) 780-5739 on WhatsApp, call +1 (443) 780-5739 or use the contact form; we reply within 2 business days. Mail: BIANQUI, 7137 Fairbrook Road, Baltimore, MD 21244, United States. Your card statement will show our charges as BIANQUI.COM.

Last updated: September 25, 2026.