Shipping policy

Shipping & Delivery Policy

Here is everything about how your BIANQUI order gets to you — from the moment you check out to the moment it arrives at your door — including the timeframes we commit to and your options if a shipment runs late.

Where We Ship

We currently ship to the United States. We do not ship to P.O. boxes, APO/FPO/DPO addresses or U.S. territories unless the carrier confirms delivery to your address; orders to unsupported destinations are cancelled and refunded in full before shipment.

Where Orders Ship From

BIANQUI works with fulfillment partners in the United States, China and the European Union. The warehouse that ships your order is chosen based on stock availability and your delivery address. When an item ships from outside your country it clears customs on the way, which is why some delivery windows are longer than domestic ones; we disclose this so that you can plan accordingly. Our carriers include USPS, UPS and JS Express. If your order includes items from more than one location, you may receive multiple parcels with separate tracking numbers; you are never charged extra for split shipments.

Processing Time

Orders are processed within 1 business day after payment is confirmed (business days are Monday to Friday, excluding U.S. federal holidays). Processing covers payment verification, picking, quality check and packing. Orders placed on weekends or holidays are processed on the next business day. You receive a confirmation email when the order is placed and a second email, with tracking, when it ships.

Shipping Rates

Choose between two services when you check out. Economy Shipping costs USD 8.99 and arrives in 8–15 business days once dispatched — and it is free when your order reaches USD 149. Fast Shipping costs USD 30.95 and arrives in 7–11 business days; it is always charged, regardless of order value. Whatever you select, the amount is displayed before payment and nothing is added afterwards. See below for how import charges on shipments from abroad are handled.

Estimated Delivery

Transit time depends on the service you choose: 8–15 business days for Economy Shipping, 7–11 business days for Fast Shipping, both counted in business days from the day the parcel leaves the warehouse. Including processing, expect a standard order in about 9–16 business days. We publish the timeframes we actually achieve, not a best case; holidays, severe weather, customs inspections and address errors can add time, and if a delay affects our promised date we contact you with your options.

Customs and Import Charges

Shipments dispatched from outside the United States are subject to U.S. customs clearance. Since the elimination of the de minimis exemption in 2025, import duties can apply to parcels of any value. Where duties apply, we pay them: our prices include all import duties and taxes for deliveries within the United States, and you will not be asked to pay anything on delivery. If a carrier nevertheless requests a payment, contact us before paying and we will resolve it. Sales tax for U.S. orders is calculated at checkout based on the shipping address.

Tracking Your Order

You never have to wonder where your order is: a tracking link is emailed to you when the parcel is dispatched, and our tracking page at bianqui.com/apps/parcelpanel shows every scan in one place. Please allow up to 72 hours for the first scan to appear and a few additional days for customs clearance on international shipments. Should tracking stall for more than 10 business days, get in touch and we will investigate with the carrier on your behalf.

Delays

We take our shipping promise seriously. If we become aware that your order cannot be shipped within the time promised at checkout, we will contact you before that date with either a definite revised shipping date or, if we cannot determine one, an explanation. In every case you may cancel the order and receive a full and prompt refund — just reply to our notice or email info@bianqui.com; cancelling costs you nothing. If a revised date is more than 30 days after the original one, or if we have already delayed once, your order is cancelled and refunded automatically unless you expressly tell us you want to wait. Refunds for cancelled orders are issued within 7 business days. This procedure follows the FTC Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435).

Shipping Address

Please check your shipping address carefully before completing your order; we ship to the address exactly as entered. If you notice a mistake, contact us immediately — we can correct the address until the order ships, but not afterwards. Parcels returned to us because of an incorrect or incomplete address, or because they were unclaimed, are refunded minus the actual shipping and return costs, or reshipped at your request once the corrected address and any reshipping fee are confirmed.

If a Parcel Is Lost or Arrives Damaged

Risk of loss passes to you on delivery, as confirmed by the carrier's tracking record. If your tracking shows no delivery scan and the estimated window has passed by more than 10 business days, contact us: we open a trace with the carrier and, if the parcel is confirmed lost, we send a replacement or issue a full refund — your choice. If a parcel is marked as delivered but you have not received it, check with household members and neighbors, then contact us within 7 days so we can investigate with the carrier. If an item arrives damaged, photograph the packaging and the item before discarding anything and contact us within 7 days; we replace or refund it at no cost to you.

Shipping Questions

Our team can help with any delivery question: info@bianqui.com · WhatsApp +1 (443) 780-5739 · +1 (443) 780-5739 · contact form. Hours: Monday to Friday, 9:00 AM – 6:00 PM, Eastern Time (ET). Please include your order number so we can look it up straight away.

This Shipping Policy was last updated on September 25, 2026 and applies to all orders placed on or after that date.